Before you make your own, probably brutal, suggestions as to how to treat a cold caller who reaches you at the office, perhaps you could take a moment and consider that they have families, responsibilities, hopes and dreams just like you. What? You still want to kill them? OK, calm down and read these tips while you catch your breath (and we call 9-1-1).
Tips for dealing with cold callers:
• Always be polite. Remember, these are human being just like you!
• Don’t get rid of them by suggesting that they “call you back another time.” The moment they choose to call again could be even worse timing!
• Only pick up if the number is available on your Caller ID. Any company that is blocking their calls in not one that you want to be in business with in the first place.
• If the caller seems genuine, forward them to someone who may be interested. This is a dangerous proposition. You must feel absolutely confident that what the caller is selling is legitimate, and that your contact will not be upset by the reference.
• Don’t waste the caller’s time. Don’t ask them to send their materials if you aren’t genuinely interested. This can cost their business money, create false hope and will likely lead to a string of future calls from the company.
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